Who Are We

Storagebase Ltd (“we”, “us”) operates the website storagebase.com & manages data on behalf of other companies in the Storagebase group.

We collect, use & are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) & we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The Data Controller can be contacted at [email protected]

Keeping Data Secure

We have appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so in an authorised manner & are subject to a duty of confidentiality.

We use technical measures to safeguard your data.

We have procedures in place to deal with any suspected data security breach. We will notify you & any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure & for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).

Our website contains links to websites & applications owned & operated by other people & businesses. These third party sites have their own privacy policies & use their own cookies & we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected & used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites & you use these other sites at your own risk.

If you want detailed information from Get Safe Online on how to protect your information & your computers & devices against fraud, identity theft, viruses & many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government & leading businesses.

Personal Information Provided By You

In the course of operating our self storage business, we collect personal information when you provide it to us, such as your name, address, email, phone numbers, date of birth, payment details & ID details.

We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include: contact details, financial & payment details, details of education, qualifications & skills, marital status, nationality, NI number, job title, & CV.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Personal Information Provided By Third Parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you & to improve & personalise our service to you. If you apply for a job with us, we may receive information from the people who provide references.

Personal Information About Other Individuals

If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can give consent on his/her behalf to the processing of his/her personal data & receive on his/her behalf any data protection notices.

Sensitive Personal Information

We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it & how we intend to use it. We will only collect your sensitive personal information with your explicit consent.


We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 & think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to & deletion of that child’s personal data.

How Do We Collect Personal Data

We gather information directly from you face to face if you come to our site for information or to sign a storage agreement & over the telephone if you ring us to make an enquiry. We collect personal information via our website & mobile applications or ‘Apps’ & other technical systems. We collect this when you use our website or Apps to sign up to, participate in or receive a service from us, such as requesting a quote online or entering a live chat. Our website also uses cookies (see “Use of cookies” section below) & collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you contact us. We may monitor & record communications with you to validate agreements we make with you, check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

If you visit any of our stores, some personal data may be collected from monitoring devices & systems such as CCTV & door entry systems at the store.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

You can set your browser not to accept cookies & the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Reasons For Collecting and Using Data

We rely on a different lawful basis for collecting & using personal data in different situations.


Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect & use personal information to provide services to you & to claim our right to be paid in return for our services under our standard terms of business. This includes collecting & using your personal information to:

enable us to follow up on enquiries made by you in relation to storing with us.

do a credit check.

prepare a storage agreement with you & arrange insurance cover if required.

manage any accounts you hold with us.

deal with payment for our services.

notify you of any changes to our website or to our services that may affect you.

resolve disputes or collect overdue payments.

If you apply for a job with us, we will collect & use personal information to process your application & check references. If you take a job with us, we will collect & use your personal information to enter into an employment contract with you & to administer the employment relationship, including making payments to you, accounting for tax, ensuring safe working practices, monitoring & managing staff access to systems & facilities, monitoring absences & performance & conducting assessments.

Legal Obligations

We collect & use personal information from our customers & staff to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering & counter-terrorist requirements.

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